Refund Policy

Last updated: January 2026

This Refund Policy explains the conditions under which you may request a refund for credits purchased through Audicap ("Service"). By purchasing credits, you agree to this policy.

1. Eligibility for Refunds

You may be eligible for a refund if:

• You request a refund within 14 days of your purchase date
• The credits you purchased have not been used
• Your account is in good standing and has not violated our Terms of Service

2. Non-Refundable Situations

Refunds will not be granted in the following cases:

• Credits have been partially or fully consumed
• More than 14 days have passed since the purchase
• Credits have expired (credits expire 30 days after purchase)
• The account has been terminated for Terms of Service violations
• Suspected abuse, fraud, or exploitation of the refund system
• Free credits provided upon registration

3. How to Request a Refund

To request a refund, please follow these steps:

1. Send an email to nimingxiaofeng@gmail.com
2. Include your account email address
3. Provide the transaction ID or purchase receipt
4. Briefly explain the reason for your refund request

We will review your request and respond within 3-5 business days.

4. Refund Processing

Once your refund is approved:

• Refunds are processed through Paddle, our payment processor
• The refund will be issued to the original payment method
• Processing time is typically 5-10 business days, depending on your bank or payment provider
• The associated credits will be removed from your account upon refund approval

5. Partial Refunds

In certain circumstances, we may offer partial refunds:

• If there were technical issues that affected your ability to use the Service
• At our sole discretion, based on the specific circumstances of your case

6. Chargebacks

We encourage you to contact us before initiating a chargeback with your bank or credit card company. Filing a chargeback without first attempting to resolve the issue with us may result in:

• Immediate suspension of your account
• Forfeiture of any remaining credits
• Inability to create new accounts or make future purchases

7. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to this page. We encourage you to review this policy periodically.

8. Contact Us

If you have any questions about this Refund Policy or need assistance with a refund request, please contact us at:

Email: nimingxiaofeng@gmail.com